Privacy Policy

Effective date: September 4, 2026

1. Information we collect

Information you give us

• Name, email address, phone number, and the address of the property you want work done on
• Details about your project: the type of remodel, your timeline, your budget range, and whether you own the home
• Your consent record for calls and text messages, including the exact wording you agreed to and the date and time you agreed to it
• Notes from your enquiry, appointment details, and any correspondence with us

Information collected automatically

• IP address, browser type, and device information
• Pages visited and how you interacted with our website
• Cookies and similar technologies, including advertising pixels

2. How we use your information

• To contact you about the free in-home estimate you requested
• To schedule, confirm, remind you about, and follow up on appointments
• To send you follow-up messages about your project, including promotional messages, where you have consented to receive them
• To provide and improve our remodeling services
• To measure how well our advertising works
• To meet our legal and record-keeping obligations, including retaining consent records

3. Calls, text messages and AI-assisted communications

What you are opting in to

When you tick the consent box on our forms, you are agreeing to receive calls and text messages from us at the number you provided. These include:

• Appointment messages — confirmations, reminders, reschedules and cancellations
• Marketing and promotional messages — follow-up about your project, information about our services, and invitations to book an estimate
• Automated and AI-assisted calls — an automated assistant may call you to help schedule your estimate. The assistant identifies itself as an AI at the start of the call, and will tell you plainly that it is an AI if you ask at any point. A real person attends your estimate.

Consent

We send these messages only to people who have explicitly opted in through a checkbox on our forms. That checkbox is never pre-ticked, and consent is not a condition of purchasing anything from us. We keep a timestamped record of the consent wording you agreed to. We comply with the Telephone Consumer Protection Act (TCPA) and applicable state law.

Message frequency

Frequency varies depending on where you are in the process. Our follow-up program sends up to approximately 12 text messages over a 65-day period, and stops earlier if you book, reply, or opt out. Appointment-related messages are sent as needed.

How to stop

Reply STOP to any text message to opt out. You will receive one confirmation message, after which we will not text you again unless you opt back in. Opt-out requests are processed immediately. Reply HELP for assistance, or email developmentdreamhome@gmail.com. To stop automated calls, tell the assistant on the call or contact us using the details above.

Carriers and rates

Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. Our messaging program is supported on major U.S. carriers including AT&T, Verizon, T-Mobile, and most regional carriers.

4. Information sharing and disclosure

We do not sell, rent, or trade your personal information. We share it only as follows:

• Service providers. Vendors who help us operate, including our customer relationship management platform, appointment scheduling tools, telephony and SMS providers, and email delivery services. They are contractually required to keep your information confidential and may only use it to provide services to us.
• Subcontractors and trades. Where necessary to quote or carry out your project.
• Legal compliance. Where required by law, legal process, court order, or to protect our rights, property, or the safety of others.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, your information may transfer with the business and remains protected under this policy.

All of the above exclude text messaging originator opt-in data and consent, which are not shared with any third party other than the aggregators and providers of our text messaging service.

5. Advertising and analytics

We advertise on third-party platforms, including Meta (Facebook and Instagram), and use their tracking technologies to measure results. These platforms may receive information about your visit and may match it to their own records. You can manage ad personalization in your account settings on those platforms.

6. Data security

We use reasonable measures to protect your information, including encrypted connections, access controls on our systems, and limiting access to people who need it. No method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

7. Data retention

We keep your information for as long as needed to provide our services and to meet our legal obligations. Consent records are retained for at least four years, because we may need them to demonstrate that consent was given. If you opt out, we keep a record of your opt-out so that we do not contact you again.

8. Cookies and tracking technologies

We use cookies and similar technologies to analyze traffic, remember your preferences, improve how the site works, and measure advertising. You can control cookies through your browser settings, though disabling them may limit some features of the site.

9. Your rights and choices

• Access, correct, or request deletion of your personal information
• Opt out of marketing emails and text messages at any time
• Withdraw consent to automated calls and texts
• Ask what information we hold about you and how it is used

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and to request its deletion. We do not sell personal information. To exercise any of these rights, email developmentdreamhome@gmail.com.

10. Children

Our services are for adults. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with information, contact us and we will delete it.

11. Third-party links

Our website may link to other sites. We are not responsible for their privacy practices and encourage you to read their policies. This privacy policy applies only to information collected by Development Dream Home Inc.

12. Changes to this policy

We may update this policy from time to time. The current version is always available on this page with its effective date. Significant changes will be notified on the website.

13. Contact us

By using our website and services, you consent to this Privacy Policy.